Sheth, Jagdish N (et al ) <br/><br/>
Customer relationship management :  Emerging concepts, tools and applications / 
By Jagdish N (et al ) Sheth. 
 - 1st Ed. 
 - chennai :  McGraw Hill Education,  2019. 
 - 544p. ;  00 cm. 
<br/><br/><label>ISBN: </label>9780070435049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT.<br/>RETAIL.
<br/><br/><label>Dewey Class. No.: </label>658.8  / CUS