Jauhari, Vinnie. Services : Marketing, Operations, and mangement / By Vinnie Jauhari, Kirti Dutta. - 1st Ed. - New Delhi : Oxford University Press, 2012. - 584p. ; 00 cm. ISBN: 9780195689082 Subjects--Topical Terms: MANAGEMENT.RETAIL. Dewey Class. No.: 658 / JAU