Zeithaml, Valarie A. <br/><br/>
Services marketing integrating customer focus across the firm / 
By Valarie A Zeithaml. 
 - 1st Ed. 
 - Chenaai :  Mc Graw Hill,  2019. 
 - 582p. ;  00 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT.
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI