TY  - BOOK
AU  - Bhat, K Shridhara.
TI  - Total quality management: Text and cases 
SN  - 9789350248744
U1  - 658.8 
PY  - 2012///
CY  - New Delhi
PB  - HimalayPublishing House
KW  - MANAGEMENT
KW  - RETAIL
ER  -