TY  - BOOK
AU  - Summers, Donna C S.
TI  - Quality management: Creating and sustaining organizational effectiveness 
SN  - 9788120339996
U1  - 658 
PY  - 2010///
CY  - New Delhi
PB  - PHI Learning
KW  - MANAGEMENT
KW  - QUALITY MANAGEMENT, CREATING AND SUSTAINING ORGANIZATIONAL EFFECTIVNESS
ER  -