Gosney, John w. <br/><br/>
Customer relationship management essentials / 
By John w. Gosney. 
 - 1st Ed. 
 - New Delhi :  PHI Learning,  2010. 
 - 234p. ;  00 cm. 
<br/><br/><label>ISBN: </label>9788120318090 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT.<br/>CUSTOMER RELATIONSHIP MANAGEMENT.
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOS