Buttle, Francis. <br/><br/>
Customer Relationship Management :  Concept and technologies / 
By Francis Buttle, Stan Maklan. 
 - 3rd. 
 - Londoan :  Rouledge,  2029. 
 - 400p. ;  00 cm. 
<br/><br/><label>ISBN: </label>9781138236813 
<br/><br/><label>Dewey Class. No.: </label>658.8  / BUT