Gilmore, Audrey. <br/><br/>
Service marketing and mangment / 
By Audrey Gilmore. 
 - 1st Ed. 
 - New Delhi :  Sage Publication,  2003. 
 - 215p. ;  00 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT.<br/>RETAIL.
<br/><br/><label>Dewey Class. No.: </label>658.8	  / GIL