Joby John. <br/><br/>
Fundamentals of customer-focused management :  competing through service / 
By Joby John. 
 - 1st Ed. 
 - Westport, Conn. :  Praeger, 2003,  2003. 
 - 216p. ;  00 cm. 
<br/><br/><label>ISBN: </label>9781567205640 
<br/><br/><label>Dewey Class. No.: </label>658.812	  / JOH