TY  - BOOK
AU  - Joby John.
TI  - Fundamentals of customer-focused management: competing through service 
SN  - 9781567205640
U1  - 658.812	 
PY  - 2003///
CY  - Westport, Conn.
PB  - Praeger, 2003
UR  - http://www.worldcat.org/oclc/52594807
ER  -