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1.
Customer relationship management essentials / By John w. Gosney. by
Edition: 1st Ed.
Material type: Text Text; Format: large print
Publication details: New Delhi : PHI Learning, 2010
Availability: Items available for loan: P.D.U. Central Library (1)Call number: 658.812 GOS.

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2.
Customer relationship management : Integrating marketing strategy and information technology / By William G. Zikmund, Raymond Mcleod and Faye W. Gilbert. by
Edition: 1st Ed.
Material type: Text Text; Format: large print
Publication details: New delhi : Wiley IndiPvt. Ltd., 2010
Availability: Items available for loan: P.D.U. Central Library (1)Call number: 658.84 ZIK.

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