| 000 | 00658nam a22002297a 4500 | ||
|---|---|---|---|
| 001 | 48971 | ||
| 003 | CUHLIB | ||
| 005 | 20230524145827.0 | ||
| 008 | 140425s2003 ii d 000 u eng d | ||
| 020 | _a9781567205640 | ||
| 040 |
_aCUHLIB _cCUHLIB |
||
| 082 |
_a658.812 _bJOH |
||
| 100 | _aJoby John. | ||
| 245 |
_aFundamentals of customer-focused management : _bcompeting through service / _cBy Joby John. |
||
| 250 | _a1st Ed. | ||
| 260 |
_aWestport, Conn. : _bPraeger, 2003, _c2003. |
||
| 300 |
_a216p. ; _c00 cm. |
||
| 856 | 4 | _uhttp://www.worldcat.org/oclc/52594807 | |
| 901 |
_a11079 _b20140425000000.0 |
||
| 902 |
_a658.812 _bJOH |
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| 999 |
_c29642 _d29642 |
||