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Delivering quality service : balancing customer perceptions and expectations /

Zeithaml, Valarie A.

Delivering quality service : balancing customer perceptions and expectations / By Valarie A Zeithaml, A Parasuraman and Leonard L Berry. - 1st Ed. - New York : Free Press, 2004, 1990. - 226p. ; 00 cm.

ISBN: 9780029357019

Subjects--Topical Terms:
MANAGEMENT.
RETAIL.

Dewey Class. No.: 658.812 / ZEI

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Delivering quality service : balancing customer perceptions and expectations /

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