Delivering quality service : balancing customer perceptions and expectations / By Valarie A Zeithaml, A Parasuraman and Leonard L Berry.

By:

Contributor(s):

Material type: Text

TextPublication details: New York : Free Press, 2004, 1990.Edition: 1st EdDescription: 226p. ; 00 cmISBN:

Subject(s):

DDC classification:

Online resources:

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode
Books	P.D.U. Central Library	P.D.U. Central Library	658.812 ZEI (Browse shelf(Opens below))	Available		9841