Fundamentals of customer-focused management : competing through service /
Joby John.
Fundamentals of customer-focused management : competing through service / By Joby John. - 1st Ed. - Westport, Conn. : Praeger, 2003, 2003. - 216p. ; 00 cm.
9781567205640
658.812 / JOH
Fundamentals of customer-focused management : competing through service / By Joby John. - 1st Ed. - Westport, Conn. : Praeger, 2003, 2003. - 216p. ; 00 cm.
9781567205640
658.812 / JOH