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1.
Marketing services : competing through quality. / By Leonard L Berry. by
Edition: 1st Ed.
Material type: Text Text; Format: large print
Publication details: New York : Free Press, 2004, 2004
Online resources:
Availability: Items available for loan: P.D.U. Central Library (1)Call number: 658.8 BER.

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2.
Delivering quality service : balancing customer perceptions and expectations / By Valarie A Zeithaml, A Parasuraman and Leonard L Berry. by
Edition: 1st Ed.
Material type: Text Text; Format: large print
Publication details: New York : Free Press, 2004, 1990
Online resources:
Availability: Items available for loan: P.D.U. Central Library (1)Call number: 658.812 ZEI.

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